Frequently Asked Questions
Still can’t find the answer to your question? Please contact the Customer Service Team and we will endeavor to resolve your query as soon as we can.
How do I open an account?
Click here to open an account
How long have City Credit Capital been operating?
City Credit Capital was formed in 2001. City Credit Capital Cayman is fully regulated by CIMA.
Is my money safe?
Clients funds are held in segregated client accounts with Tier 1 banks and kept completely separate from the operating funds of City Credit Capital (Cayman).
Who are you regulated by?
City Credit Capital Cayman Ltd are fully authorised and regulated in the Cayman Islands by the Cayman Islands Monetary Authority (CIMA).
What does City Credit Capital do?
City Credit Capital provide online FX and CFD trading services to individual investors, traders, fund managers and other financial institutions.
What is the process for trading on behalf of a client?
The client opens an account as normal and provides Limited Power of Attorney by completing the Limited Power of Attorney form.
Can I trade multiple accounts from one login?
Yes we have full state of the art PAMM / MAMM technology. Speak to one of our relationship managers for more information.
Can I trade from my phone or tablet?
Yes we have applications optimised for iPhone, iPad and Android devices. You can also access the platform from your Blackberry using a web browser. Click here to for more information on our mobile trading apps.
Do you have economic news services on the platform?
Yes Trading Central is streamed directly onto the MetaTrader 4 platform and will deliver important market and economic news releases.
Do you provide one click execution?
Yes you can select one click execution by ticking ‘Enable one click execution’ in the open positions box.
Can I trade from Charts?
Yes you can trade directly from charts by right clicking then selecting the type of order you want to place.
Does the platform have slippage or re-quotes?
No we operate a no slippage and no re-quote execution policy that applies in normal market conditions.
Do you have ‘hedging’ facility?
Yes you can take long and short positions at the same time on the same product.
What are the system requirements for MetaTrader 4?
Please click here for more information
Do you have mobile trading applications?
Yes we have dedicated applications for the Apple iPad, iPhone and Android devices. Click here to for more information on our mobile trading apps.
What are the advantages of your platform?
MetaTrader 4 is one of the most popular CFD and FOREX trading platforms in the world.
It provides the necessary tools and resources to analyse price dynamics of financial instruments, make the trade transactions, create and use automated trading programs (Expert Advisors).
What tools do you provide to introducing partners?
All partners are provided with a state of the art back office system which enables you to monitor all aspects of your clients trading activity and commission generation. We also provide consultation and subsidise costs on regulatory issues, office setups, IT support, website design, marketing plans and sales support (subject to Terms & Conditions).
Why should I partner with City Credit Capital?
Unlike other brokerages, our central business model is geared towards supporting our network of introducing brokers and white label partners. We provide dedicated relationship managers who are experienced at helping you grow your business and client base. We also provide market leading rebates and commissions.
What type of partnerships do you provide?
We provide affiliate partnerships, introducing broker, partial white label and full white label programs. Please note that certain locations have certain regulatory requirements.
Who can benefit from the City Credit Capital partnership program?
Anybody with a network of potential clients can benefit from our partnership program. We tailor bespoke partnership solutions for Independent Financial Advisors (IFA), Fund Managers, Money Managers, start-up brokerages, liquidity providers, SIPP providers, Website owners and potential partners.